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Customer Support

Vertica’s industry-leading ease of use and automated database design, configuration, and management are just the beginning of our commitment to customer support. When customers contact us for support, we strive to ensure the process is as simple and as straightforward as using our products.

Watch this video to learn more about HP Vertica Technical Support:

Staffed by highly skilled industry veterans, the Vertica support team is prepared to respond quickly and effectively to any inquiry or request.

Our Premium Support Program provides tools for case management and prioritization, maximizing the efficiency of any support interaction. Additionally, the MyVertica support portal provides technical documentation, software downloads, and expert knowledge base, and online training materials to help you manage the Vertica Analytics Platform.

MyVertica Access For Existing Customers

If you already have a MyVertica account, login to MyVertica to file or track a support ticket.

If you are a Vertica customer, but need a MyVertica account, just complete the form located on the Customer Sign-Up Form page.

Have a question?

Technical support is standing by at 617-386-4402.

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