Customer Support

HPE Vertica’s industry-leading ease of use and automated database design, configuration, and management are just the beginning of our commitment to customer support. When customers contact us for support, we strive to ensure the process is as simple and as straightforward as using our products.

Staffed by highly skilled industry veterans, the Vertica support team is prepared to respond quickly and effectively to any inquiry or request.

Our Premium Support Program provides tools for case management and prioritization, maximizing the efficiency of any support interaction. Additionally, the myVertica support portal provides technical documentation, software downloads, and expert knowledge base, and online training materials to help you manage the Vertica Analytics Platform.

myVertica Access For Existing Customers

Note: As of March 21, 2016 our telephone numbers have changed.

To reach Vertica Technical Support by phone, call the HPE Software Support Response Center at +1-800-633-3600. When prompted, choose “Software” then “Vertica.”

If you have concerns about the progress of an existing case, you can reach an HPE Software Duty Manager via telephone, Live Chat or your assigned Engineer. Simply provide your case number and notify the representative that you would like to speak with a Duty Manager.